Karen Won't Make Minimum Payments, Then Hits Self-Destruct Button

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mattstaff
Jul 2, 2021 2:00 PM EDT

Nothing quite warms the heart like a story where you see an aggressive and entitled individual literally, mindlessly proceed to make their life way harder than it needs to be. This Karen decided to ignore the advice from customer service regarding her DirecTVs. Basically, she wasn't making her minimum payments, her TVs stopped working, she still had a couple that somehow worked, and then those kicked the bucket too after a whole system refresh. A whole system refresh mind you that she requested herself. 

Unbelievable. For another tale of malicious compliance check out the time that a customer demanded a refund for their own mistake, and then how the call center maliciously complied. 

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  • 01
    Font - r/MaliciousCompliance + Join u/beluinus · 13h Don't pay, lose your TV M A few years back, I handled strictly DirecTV calls. We did everything, billing, customer service, tech support, you name it. With DirecTV, sometimes it's not fully clear when your service gets shut off for nonpayment. Typically the TV would just display a standard error message saying you don't subscribe to that channel. So pretty often, we'd have customers that would just call in without realizing their service is su
    via u/beluinus
  • 02
    Font - And some don't listen. It's been a few years, but one of my favorite stories from the old DirecTV times was one such situation. Karen: "Hey, my TV isn't working. It's just giving me an error code." Me: "Alright, well| I can help you with that.. Yes ma'am, so according to your account, you are past due by xx amount. If you'd like to make a payment, we can get the TV working on seconds." Karen: "Oh no you don't! Only 2 of my TVs aren't working! The other 2 are working just fine. So you need
    via u/beluinus
  • 03
    Font - Me: "That is a glitch in the system. Because of the different boxes, they get the command to turn off later than the others sometimes. If I refresh the boxes, these TVs will stop working also. If you're not able to make the payment right now, I would recommend keeping it as is so you can enjoy these TVs that have not gotten the signal yet." Karen: "No! You listen to me! You better turn these boxes back on right now so that all of them are working! I am not paying a single penny!"
    via u/beluinus
  • 04
    Font - Well. I warned her, didn't 1? click the button to refresh the boxes, and predictably, the working receivers now change to the message saying she doesn't subscribe to the channel. Karen: "Hey! Why did my other TVs just turn off?! Turn them back on right now!" Me: "Absolutely! So the minimum payment is the past due amount of xx dollars. Would you like to pay that via credit card or check by phone?" She never did make a payment. 4 1.4k 3 Q 82 1, Share
    via u/beluinus

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